Privacy Policy

We collect the following categories of information when you use Infinite Flows:

Information you provide directly:

• Name, email address, and account credentials
• Teaching profile information including modalities, populations, class duration, and teaching environment
• Payment information (processed securely through third-party payment processors; we do not store full card numbers)
• Content you create or upload within the Platform

Information collected automatically:

• Usage data including features accessed, flows generated, and time spent on the Platform
• Device information including browser type, operating system, and IP address
• Cookies and similar tracking technologies (see Cookie Policy)

Information collected through in-app support chat:

We collect and store conversations that occur through the in-app customer support chat. Chat logs may be retained to improve support quality, train support systems, and resolve disputes. Chat data is subject to the same privacy protections as all other personal information we collect and is never sold to third parties.

We use the information we collect to:

• Provide, operate, and improve the Infinite Flows Platform
• Personalize AI-generated content based on your teaching profile
• Process payments and manage your subscription
• Send you account-related communications and product updates
• Improve our AI systems using anonymized, aggregated data
• Comply with legal obligations

We do not sell your personal information. We may share information with:

• Service providers who assist in operating the Platform (payment processors, cloud hosting, analytics) under strict confidentiality agreements
• Legal authorities when required by law or to protect our legal rights
• Successors in the event of a merger, acquisition, or sale of assets

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at the information below.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications at any time

We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

The Platform is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

We may update this Privacy Policy periodically. We will notify you of material changes via email or in-app notice.

For privacy-related questions or requests:

Email: hello@sutrasuite.com

Phone: 832-669-6629

Website: mysutrasuite.com